One of the most critical aspects of any good customer success program is designing programs, engagements, and touch points to meet customers where they are comfortable and also meet where they want to be met. Years ago when customers did… Read More ›
Customer Success Basics
Customer Success, User Success, and the Community
Over the past several years there has been a buzz around customer success, building out, enhancing, and expecting more from a customer success organization has been one of the hottest topics in the industry the last three years. Just in… Read More ›
Who Does Customer Success Report Up to?
I posted the other day about what a CCO does, in it I mentioned an debate that has been going on for years around customer success, its the question of where should it sit in the organization. Like all the… Read More ›
What the heck is a Chief Customer Officer (CCO)?
Have you ever asked what the heck is a Chief Customer Officer (CCO)? Sure you have otherwise you would not be hear. This is actually a question I have gotten a lot lately. It seems this relatively new role in… Read More ›
What is Customer Success?
What is customer success anyways? It’s a simple question with many varied and different answers. I will let you in on a secret, no one does or defines customer success the same way. In a nutshell customer success can be… Read More ›