Business leaders often have to ponder some pretty meaty and serious questions; you know the ones: What does it take for a company to double in size? What does it take to grow revenue? How do I reduce churn? How… Read More ›
Want to Hire Rock Stars? Here is What to Look for
I get asked a lot about what I look for in either a great technical hire or a great customer success hire. Interestingly enough the technical skill level of hire while important is in my opinion secondary. Yes, you want… Read More ›
The North Star
This article popped up onto my feed this past weekend from venture beat: Growing your company: Why the North Star metric works . I thought this was a great article and something worth reposting. Every company needs a guiding light or… Read More ›
Who Does Customer Success Report Up to?
I posted the other day about what a CCO does, in it I mentioned an debate that has been going on for years around customer success, its the question of where should it sit in the organization. Like all the… Read More ›